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Any unanswered questions? Emails us at questions@goaquagear.com

SHIPPING & HANDLING

Can I ship my order to someone else or a different address?

Yes. Orders can be shipped to a different address other than the billing address. During the checkout process, you'll be asked for:

  • Billing details
  • Shipping details (enter the address where you would like us to send it to)
  • How is the shipping cost determined?

    Shipping in the USA is free!

    How long will my order take to arrive including processing and shipping?

    We make the best effort to process orders as quickly as possible. Most orders are processed within three days. Delivery times vary depending on USPS and FedEx - typically orders arrive within 7-10 business days of shipping.

    How do I track my order?

    As soon as your order is shipped, we'll send you an email with the shipping and tracking information.

    If you still have questions, feel free to contact us.

    How I ship to international/APO/FPO addresses?

    Yes. But you will need to contact us directly for prices, times and other logistics. You can email us at questions@goaquagear.com!

    PAYMENT OPTIONS

    What methods of payment does aquagear® accept?

    We accept all major credit cards, including American Express, Visa, MasterCard and Discover. Debit cards with a Visa or MasterCard logo are also accepted. We also accept Paypal.

    If you absolutely need to send a check or money order, there may be additional lag time in shipping and processing your order. Bounced checks will be issued a US $35 return check fee, if it becomes applicable.

    The address that I typed in is correct, but the website is not accepting it. What should I do?

    Does the address you typed match the address on file with the credit card company? If you still encounter a problem after you’ve verified that the address matches, please email us at questions@goaquagear.com.

    Where do I enter in my promotion code?

    Promotion codes can be entered in the final steps of the checkout process. There is box labeled "promotion codes" that can be filled so that you can update your cart with the new subtotals.

    What do I do if my promotion code doesn’t work?

    Verify that you entered the promotion code number exactly as shown, without spaces. If the problem persists, please refer to the terms and conditions associated with the promotion code, or email us at questions@goaquagear.com.

    Can I use a debit card?

    Yes, debit cards with a Visa or MasterCard logo are accepted.

    Can I use a PayPal?

    Yes, PayPal is accepted!

    How is sales tax calculated?

    All products purchased on goaquagear.com are subject to the California sales tax.

    RETURNS & EXCHANGES

    Aqua Gear® accepts product returns and exchanges for products purchased on the company website. If you have purchased your product from another Aqua Gear® distributor please coordinate your return or exchange with that company or organization. Product Return Evaluations take 10-12 business days to complete – evaluation period may take longer during periods of high volume.

    Please see PRODUCT RETURNS POLICIES below:

    Non-Warranty Returns & Exchanges

    For any non-warranty returns or exchanges, we will accept products within the first 30 days of purchase. All items must be in perfect, unused condition. If you purchased your product from a retail store or a website other than www.goaquagear.com, please go directly to the original place of purchase to coordinate a return.

    We will not accept any non-warranty returns after 30 days. If you think that your product is defective, please see our warranty return information below.

    Warranty Returns

    If you think your Aqua Gear® purchase is defective, you may qualify for a warranty return. Please review the following Warranty Return Information:

    Warranty Return Information: Bottles & Accessories

    All Aqua Gear® bottles and accessories come with a lifetime warranty. This warranty protects the customer against potential manufacturing defects, including damage upon receipt, welding flaws, and certain aesthetic defects.

    If you think that your product may be defective, please contact us at questions@goaquagear.com to report your inquiry or issue.

    Warranty Return Information: Water Filtration System

    Aqua Gear® warrants the portable water filtration system to the consumer for the period of 90 days from the date of purchase when used in accordance with manufacturer’s instructions.

    If there are any defects with the product, please return the product postage paid to the Aqua Gear® with a valid purchase receipt. If you think that your product may be defective, please contact us at questions@goaquagear.com to report your inquiry or issue.

    This guarantee does not cover improper use or maintenance, or premature clogging of filtration systems by overly turbid water. This warranty gives the consumer specific rights. The manufacturer shall under no circumstances be liable for any special indirect or consequential damages owing to misuse of goods. The manufacturer makes no warranty of fitness or merchant-ability and no other warranty, oral or written, express or implied except as specifically set forth therein.

    Returns

    After contacting our customer service department, if you would like to coordinate a product return or exchange with Aqua Gear®, please fill out our “Aqua Gear® Return Form.” Include this form with your returned products.

    Returns take 10-12 business days to process upon receipt. Returns Evaluation may take longer during periods of high volume. Please be sure to include tracking and insurance when you return your products. Aqua Gear® cannot replace goods lost in Product Returns shipping if package tracking is not available.

    If you purchased your Aqua Gear® product from a retailer other than goaquagear.com, please contact that retailer to coordinate a product return.

    Terms & Privacy

    aquagear® (“Aqua Gear”, “we”, or “us”) is committed to your privacy and security while visiting goaquagear.com (“Site”).

    By visiting this Site you agree to the provisions stated in the following Privacy Policy. We reserve the right to change, remove, or edit any or all of the provisions laid out in this Privacy Policy at any time and for any reason. We recommend that you review this Privacy Policy from time to time so that you can be up-to-date with the most current Privacy Policy provisions.

    Information That We Collect

    aquagear® only collects information that is knowingly provided by you. Examples of this information include name, address, phone number, email, credit card information, and customer preference information. For example, when you place an order through our online store or by phone, we collect the necessary information to charge you order and have it delivered to your preferred address. We also use online cookies to enable better security and protection, enable the tracking of orders, and preserve shopping cart contents. These cookies are removable, and they cannot retrieve any personal information from your hard-drive. First and foremost, we respect your privacy. These cookies are used to facilitate your use of this Site.

    Personal Information Disclosure

    aquagear® will not share or sell any personally identifiable information with any third-parties, including names, address, phone numbers, emails, and any other personally identifiable information, except for the purposes described below:

    Online Orders

    Every time that you place an order via this Site, we will use your personal information to facilitate the transaction and shipment of your purchase.

    Outside Information

    aquagear® works with service providers who will have access to your personal information only to the extent that it is required for their service’s function. These services may include credit card payment processing, package shipping, customer emailing and postal mailing, web hosting, marketing partners, printers, marketing council, customer questionnaires, etc. These companies are not authorized to share any of your personal information for any other purposes outside of their services.

    Legal

    For legal matters that deal with governmental law, we may be required to disclose certain personal information.

    Security Of Personal Information

    Rest assured that your personal information is as safe and secure as possible when visiting at this Site. We are committed to this security, and we have implemented the necessary security measures to provide the best online protection available.

    Children’s Privacy

    Children under the age of 13 are not permitted to submit personal information. Anyone under the age of 18 is not permitted to submit personal information without the presence and permission of a parent or guardian. Should anyone submit personal information to us whom we know to have breached the previous provisions, we will immediately remove these records from out database.

    Links To Other Sites

    You may find links to other Web Sites on goaquagear.com. These external links are not subject to the Aqua Gear Privacy Policy, and we therefore encourage you to review the Privacy Policy provisions for these external Sites.

    Questions About Our Privacy Policy

    If you have any questions about your privacy or the security of your information when visiting this Site, please feel free to email as at:
    info@goaquagear.com 

    Terms

    Welcome to the aquagear® (“aquagear®,” “we,” “us,” “Sovereign Earth,” or “Sovereign Earth LLC”) website, goaquagear.com (“Site”). Below you will find the terms and conditions that govern your use of revolvewater.com. By using our Site you confirm your agreement to the following terms and conditions (“Agreement”). aquagear® reserves the right to change these terms and conditions at any time and for any reason.

    Intellectual Property

    Unless otherwise noted, all materials, including, but not limited to, images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of the Site (collectively, the “Contents”) are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by aquagear®. The Contents, and the Site as a whole, are intended solely for personal, non-commercial use by the users of this Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal, non-commercial use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.

    User Content (Feedback & Comments)

    All comments or user feedback submitted in the form of emails, images, letters, suggestions, ideas, artwork, etc. (“User Content”) to aquagear® shall be considered the sole and rightful property of aquagear®. aquagear® can use these comments in any manner at its sole discretion. aquagear® is not require to pay compensation for any User Content nor is aquagear® obligated to hold any User Content privately. aquagear® will retain exclusively all rights, titles, and interests for any User Content disclosed to aquagear®.You are solely responsible for any User Content that you disclose to aquagear®. You agree to not post, transmit, or communicate any of the following:Content that violates the rights of any third-party.

    Any sexually explicit, pornographic, or otherwise obscene User Content. Any material that may be objectionable to aquagear®.aquagear® is not liable for any User Content communicated by any third party. Any violation of this agreement may result in your termination or otherwise exclusion from using this Site.

    Orders

    Under its sole discretion, aquagear® reserves the right to refuse, limit, edit, delete accounts, or cancel any order. If your transaction has been confirmed for an order that is later canceled, aquagear® shall issue you a refund.

    Product Descriptions, Availability & Pricing

    aquagear® attempts to be as accurate and complete as possible in describing its product merchandise. We do not guarantee that all product descriptions are accurate.Most aquagear® products displayed at the Site are available at this Site and select retail stores while supplies last. In some cases, merchandise displayed at the Site may not be available for sale or immediate shipping. aquagear® does not warrant that all product is available.All product prices at the Site are quoted in U.S. Dollars.

    Shipping Carriers

    All aquagear® products are transported via an unaffiliated independent shipping carrier. Any and all products purchased on this Site are delivered to you via these independent shipping carriers. aquagear® is not responsible for any damage or loss incurred to your purchased products by these unaffiliated independent shipping carriers.

    Colors

    We have made every effort to display as accurately as possible the colors of our products that appear at the Site. As the actual colors you see depend on your computer monitor, we cannot guarantee that your monitor’s display of any color will be accurate to the actual product.

    Links to Other Websites

    aquagear® may provide links to web sites of entities other than aquagear®. aquagear® is not responsible for any content or associated links or transmissions from such sites. aquagear® does endorse the content or operations of such Web Sites. aquagear® merely provides these links for the convenience of the user.aquagear® is not liable for any losses damages incurred from the use of any linked Web Sites.

    Copyright Infringement Notification

    If you believe that materials hosted and accessible at this Site constitute an infringement on your copyright, please provide aquagear® with the following information:

    • Please identify the copyrighted work that you claim has been infringed upon.

    • An identification of the supposed copyrighted work’s location at this Site.

    • Your contact information, including name, phone number, physical address, and email.

    • A statement that in your good faith you believe the aforementioned copyrighted content to be used without the legal authority of the its copyright owner.

    • A statement that your notification is accurate under penalty of perjury, and that the signatory is acting on behalf of the copyright owner.

    • An electronic or handwritten signature of the copyright owner or the authorized figure acting on the owner’s behalf.

    Please mail or email any Copyright Infringement Notifications to:

    Physical Address:

    aquagear®

    20984 Bake Parkway Unit 104, Lake Forest, Ca 92630

    Virtual Address:

    info@goaquagear.com

    Site Access:

    www.goaquagear.com

    Termination:

    Under its sole discretion, aquagear® reserves the right to terminate this agreement at any time. aquagear® can also limit or restrict your access to this Site, including, but not limited to, if you break any of the terms of this agreement.

    Indemnification

    You agree to defend, indemnify, and hold harmless aquagear® and its affiliates, successors and assigns, and its and their directors, officers, employees, agents, licensors, suppliers, co-branders or other partners from and against any and all allegations, complaints, losses claims, demands, actions, causes of action, orders, damages, losses, liabilities, costs and expenses (including attorney’s fees and other legal expenses), incurred by aquagear® arising from or related to your use of the Site, your violation of this Agreement, or your violation of any Third Party rights.

    Disclaimer

    THIS SITE IS PROVIDED BY SOVEREIGN EARTH LLC ON AN “AS IS” BASIS. SOVEREIGN EARTH LLC MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE, THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS, INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, SOVEREIGN EARTH LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR ANY PARTICULAR PURPOSE. SOVEREIGN EARTH LLC WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL PUNITIVE AND CONSEQUENTIAL DAMAGES.

    Miscellaneous

    aquagear® may choose to close, discontinue, or edit this Site, its content, and/or its operations any time and at its sole discretion. In using this Site, you agree that no professional affiliations, partnerships or employment, exists between you and aquagear®.If aquagear® fails to enforce any of these provisions, this does not by any means waive aquagear’s right or ability to enforce these provisions upon any subsequent breaches of this agreement. Should any part of this Terms & Conditions agreement be invalid or unenforceable under law, the unenforceable provision will be adjusted in accordance applicable law in order to reflect the original intention of the invalid provision, and the remaining portion of this agreement shall continue in full force and effect.A printed version of this agreement and of any notices given to you in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Terms & Conditions agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.These Terms & Conditions shall be construed in accordance with the laws of the State of California, without regard to any conflict of law provisions. Any dispute arising under these Conditions shall be resolved exclusively by the state and/or federal courts of the State of California and/or the Central District of California.This agreement supersedes all previous, oral or written, communications between you and aquagear® regarding this Site.All rights not expressly granted herein are hereby reserved.